Privacy Policy
Last updated: January 2025
Welcome to FMCG Traders (“we,” “us,” or “our”). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and share your personal data when you visit our website fmcgtraders.com (the “Website”).
1. Information We Collect
We may collect and process the following data:
- Personal Information: Name, email address, phone number, billing/shipping address, and payment details (processed securely via third-party providers).
- Account Information: Login credentials, purchase history, and preferences if you create an account.
- Technical Data: IP address, browser type, device information, and cookies to enhance user experience.
- Marketing & Communication Data: Your preferences for receiving marketing messages and customer support interactions.
2. How We Use Your Information
We use your personal data for the following purposes:
- To process and fulfill orders, including payments and delivery.
- To improve our Website and personalize your shopping experience.
- To send marketing emails and promotional offers (if you opt-in).
- To comply with legal obligations, such as fraud prevention.
3. Sharing Your Information
We do not sell your personal data. However, we may share it with:
- Service Providers: Payment processors, delivery couriers, and IT support providers.
- Legal Authorities: If required by law for fraud prevention, investigations, or legal proceedings.
4. Your Rights Under UK GDPR
You have the right to:
- Access: Request a copy of the personal data we hold about you.
- Correction: Ask us to correct inaccurate or incomplete data.
- Erasure: Request deletion of your data when it is no longer necessary.
- Objection: Withdraw consent for marketing communications.
- Data Portability: Request a transfer of your data to another provider.
To exercise any of these rights, contact us at [your contact email].
5. Cookies & Tracking Technologies
We use cookies to enhance your experience. You can manage your cookie preferences in your browser settings. For more details, see our Cookie Policy [link to cookie policy].
6. Data Security & Retention
We take reasonable measures to protect your data from unauthorized access. We retain your personal data only as long as necessary for legal and business purposes.
7. Third-Party Links
Our Website may contain links to third-party websites. We are not responsible for their privacy practices.
8. Contact Us
If you have questions about this Privacy Policy, please contact us:
📧 Email: matthew@fmcgtraders.com
📍 Address: 86-90 Paul Street, London, EC2A 4NE